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Privacy Policy

Last Updated: September 2026

DonationTree respects your privacy and is committed to protecting the information you provide when using our website and services.

1. Information We Collect

Depending on how you use DonationTree, we may collect information such as:

  • Name
  • Email address
  • Phone number, where provided
  • Account/login information
  • Donation and contribution records
  • Garden progress and achievement information
  • Communication preferences
  • Technical information required to operate and secure the website

2. Payment Information

Payments are processed through our authorized payment service provider.

DonationTree does not request or store your card PIN, OTP, wallet PIN, banking password or other sensitive payment authentication credentials.

Payment information entered during checkout is handled through the payment provider’s secure payment environment.

3. How We Use Information

We may use your information to:

  • Create and manage your DonationTree account
  • Process and record contributions
  • Maintain your Donation Garden
  • Track donation progress and achievements
  • Send contribution confirmations
  • Send monthly progress reports where enabled
  • Respond to support requests
  • Improve website functionality and security
  • Meet applicable legal and operational requirements

4. Public Information

Some DonationTree features may display limited achievement information publicly, such as a member/sprout number, completed trees or achievement level.

We do not intentionally publish private information such as passwords, payment credentials, email addresses or phone numbers through the public Donation Garden.

5. Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

6. Third-Party Services

DonationTree may use trusted third-party services for payment processing, website infrastructure, email delivery, analytics or other operational functions.

These providers may process information according to their own privacy policies and applicable requirements.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain accurate contribution records, resolve disputes and meet applicable legal or operational requirements.

8. Your Rights

You may contact us regarding your personal information, account information or privacy-related concerns.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date.

10. Contact